A unstructured data analytics platform helps improve the processing speed and accuracy of a telco’s NPS survey.
Used big data platforms along side Natural Language Processing to process vast amounts of data in a very short time.
Keyword Extraction and Sentiment analysis of the Survey outcomes.
Topic Modeling to group the words under topic buckets that may be relevant to take action.
Semantic indexing for quick search of text corpus.
Boolean search operators for exact search parameters.
Emotion analysis, a deeper analysis over generic sentiment study.
Filter enabled word cloud.
Association analysis to generate linkage between topics.